Returns & Exchanges

At O Boticário, your satisfaction with our fragrances and beauty products is our priority; if you are not completely happy with your purchase, you can return it within 30 days of receipt. We ensure a seamless exchange or refund process to keep your beauty routine worry-free.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'My Orders' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the unused products in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.